Shipping Policy

Rosy Eyes is committed to getting your order to you safely, smoothly, and on time. We work with trusted shipping partners and aim to deliver a seamless experience from our studio to your doorstep. Below you’ll find all the key details regarding delivery, shipping times, and what to do if something’s off.

Shipping Methods

We offer a range of reliable shipping methods depending on your location. Once your order is packed and ready, you’ll receive a tracking link so you can follow its journey.

Orders are processed within 1–3 business days (excluding weekends and holidays).
Delivery times and costs vary depending on your country and the selected shipping method.
Shipping options and rates will be visible during checkout.

International Shipping

Yes — we ship worldwide.
International shipping times and fees depend on your destination and local customs regulations.

Please note:

Delays may occur due to customs clearance procedures in your country.
Customs duties, import taxes or handling fees may apply depending on your local laws — these are your responsibility.
If you're unsure, feel free to contact us at [insert email] for clarity before ordering.

Missing or Damaged Items

We do our best to make sure every order is complete and beautifully packed. If your order arrives:

With missing items
Visibly damaged

Please contact us within 7 days of delivery at [insert email], and include:

Your order number
Photos of the packaging (if damaged)
Photo of the packing slip (for missing items)
A short description of the issue

We’ll investigate and do our best to resolve it swiftly. Claims received after 7 days may not be eligible.

Packaging Damage Notice

We pack with care — but external packaging can sometimes take a hit during transit. If the box is dented but the product inside is undamaged and fully functional, it does not qualify for a replacement or refund.

If you’re unsure, send us photos and we’ll assess it with you.

“Delivered” but Not Received

If your tracking shows “Delivered” but you haven’t received the package:

First, check with neighbors, building management, or delivery spots (porch, reception, etc.)
If still missing, file a claim with the carrier directly
Then, send us the claim confirmation or proof of loss — we’ll work from there

Note: We’re only able to assist within 7 days of the delivery date.

Order Modifications

Need to change something?
You can request order modifications (like address changes or product swaps) within 12 hours of placing your order.
After that, your package may already be in motion, and we won’t be able to alter it.

Order Cancellation

Change of heart?
Cancellations are possible within 12 hours of placing your order.
After that window, your order is likely already being processed or shipped.

For urgent requests, contact us as soon as possible at [insert email].

General Information

Orders are typically shipped within 1–3 business days
Tracking info will be emailed to you as soon as your order ships
Our warehouse operates Monday–Friday (excluding public holidays)

For any questions or assistance, reach out anytime at [your chosen email address] — we’re here to help.

Our Mission

RosyEyes was founded with a simple goal: help you wake up refreshed in a world that never sleeps. Modern lighting and screens flood our evenings with blue and green wavelengths that disrupt the release of melatonin and throw our biological clock off balance. Even low levels of artificial light can delay melatonin release and shift your circadian rhythm. We believe protecting your sleep shouldn’t involve medication or sacrificing your lifestyle. That’s why we design eyewear that works with your body’s natural rhythms to promote true rest.

The Science Behind UltraRed™

Research shows that blue light suppresses melatonin for about twice as long as green light, shifting the circadian rhythm by up to three hours. The Harvard Health study advises using dim red light at night because red wavelengths are far less likely to disrupt sleep. Our patented UltraRed™ lenses filter out both blue and green wavelengths (400–520 nm) while allowing calming red light through, creating a more sleep-friendly environment. By reducing high‑energy light before bed, your brain receives a clear signal that it’s time to wind down, making it easier to fall asleep and stay asleep.

Why RosyEyes Works

Blocking stimulating light helps your pineal gland resume melatonin production, so you fall asleep faster and reach deep sleep more consistently. Users report shorter sleep latency and increased deep sleep time, waking up clearer and more energized.
Our lenses minimize glare and screen fatigue, so your eyes relax instead of working overtime.
By filtering the wavelengths most likely to shift your internal clock, UltraRed™ helps maintain a stable sleep schedule, even when evening screen use is unavoidable.
We craft lightweight, durable frames that fit seamlessly into your nightly routine. Because a product that improves your sleep should also feel good to wear.

Our Values

We stand for transparency and evidence. Our lens technology is rooted in peer‑reviewed research and refined through continuous testing. We value quality craftsmanship and sustainable materials, ensuring your glasses not only work but endure. Most importantly, we’re building a community that recognizes the importance of restful sleep for health, mood and performance.

Join the Movement

Millions of people struggle to wake up refreshed because artificial light disrupts their natural rhythms. RosyEyes is committed to changing that. By choosing our glasses, you’re not just buying eyewear—you’re investing in better sleep and better mornings. Discover how UltraRed™ can transform your nights and support your wellbeing.